Callous Heart

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If you pull the plain lever in the Gelidite Library quest choosing to damn Nuhmudira, you are flagged as "Merciless" and portalled back to Kai Mallan at the entrance.

A feeling of abandoning a friend, washes over you.
Lever teleports you with Portal Sending Merciless.

When you speak with Kai, you'll receive a reward gem. He firmly falls on the side of Nuhmudira=evil. Or does he...? Reward gems can then be given back to Kai and exchanged for Portal Gems to the Callous Heart. You can get as many reward gems as you like, but you can only exchange them for 3 Portal Gems per week. (So if you die inside, you will only have 2 more chances to recover your body.)

Kai Mallan, Sho Enchanter smirks. He dabs at his forehead with the sleeve of his shirt.
Kai Mallan, Sho Enchanter tells you, "I see you tried to fool the min--err Guardians of the High Queen, how well did it work? I would think it worked for a while. Were the instructions that you were given by the guardian not clear. Your decision only counts once. Each time thereafter you only harm yourself."
Kai Mallan, Sho Enchanter chuckles quietly.
Kai Mallan, Sho Enchanter tells you, "No matter to me, and my master though. You have done well and should thus be rewarded. So I have good news for you, compeer. My master has completed his reward for you. Here:"
Kai Mallan, Sho Enchanter gives you Kai's Reward Gem.
Kai Mallan, Sho Enchanter wipes his brow as if sweating, a pained look spreads over his face a moment and then dissipates.
Kai Mallan, Sho Enchanter tells you, "I will give you the means to transport to the holding if you give me that gem. Each time that you speak to me I will give you another gem. But though I will give you as many as you wish, I will only grant you access to the place three times within one weeks of your receiving the third Gem."

Kai Mallan, Sho Enchanter says, "Sacrificing Isparian, for any cause against their will...evil!"

Kai Mallan, Sho Enchanter tells you, "Greetings. Thank you for showing the wisdom to let the witch suffer her fate. Her transgression against her fellow man is at an end. My teacher has completed the reward for those that show this witch what she deserves."
Kai Mallan, Sho Enchanter waves his hand in the air, an odd gesture, but one he seems to find amusing.
Kai Mallan, Sho Enchanter tells you, "He has constructed a place for you to train yourselves quickly. Mind you , you cannot stay there, and if you leave while within you cannot go back. He has told me to inform you that the training grounds will are prepared."
Kai Mallan, Sho Enchanter wipes his brow as if he is sweating.
Kai Mallan, Sho Enchanter tells you, "You have done well and should thus be rewarded. So I have good news for you, compeer. My master has completed his reward for you. Here:"
Kai Mallan, Sho Enchanter gives you Kai's Reward Gem.

Give Kai Mallan your Reward Gems, and he will give you the Portal Gem to The Callous Heart. You are allowed three portal gems a week. It's probably best to get all three of your portal gems now, because if you die inside, you will appear at the lifestone. It's quicker to return to the dungeon if you already have another portal gem ready to use.

1st Portal Gem
You give Kai Mallan, Sho Enchanter Kai's Reward Gem.
Kai Mallan, Sho Enchanter tells you, "Very well. I shall give you the means to portal to the place that my master has made for those of you with the cognitive ability to choose what is right, above what is wrong. Be very careful. For once you pass into this place if you should die you will only have two remaining journeys within. Do not leave this place by any means, for you cannot return more than three times within the space of one full cycle of days. The full cycle of days shall be calculated from the last time that you enter my masters dung--training ground. You will be allowed to return two more times after this, and must obtain a gem from each time or be unable to make the journey."
Kai Mallan, Sho Enchanter gives you Portal Gem to the Callous Heart.

Kai Mallan, Sho Enchanter says, "Damned, be the monster."

2nd Portal Gem
You give Kai Mallan, Sho Enchanter Kai's Reward Gem.
Kai Mallan, Sho Enchanter tells you, "You shall have one more passage after this friend. Pray you do not perish within these walls that third time. For if you do you shall be bereft of whatever items you leave behind."
Kai Mallan, Sho Enchanter looks as though he will begin laughing but his face instead goes pale and blank.
Kai Mallan, Sho Enchanter gives you Portal Gem to the Callous Heart.

3rd Portal Gem
You give Kai Mallan, Sho Enchanter Kai's Reward Gem.
Kai Mallan, Sho Enchanter tells you, "I will transport you back this last time, be careful not to be crushed while within those walls you impudent...I mean--take care and be well I cannot send you to the place my master has built again, for a short while at least."
Kai Mallan, Sho Enchanter gives you Portal Gem to the Callous Heart.

If you try to give him a fourth reward gem, it will be returned to you.

You give Kai Mallan, Sho Enchanter Kai's Reward Gem.
Kai Mallan, Sho Enchanter tells you, "I cannot allow you passage into the chambers of reward until you have waited for some time to pass. Please return to me after the passage of one week."
Kai Mallan, Sho Enchanter gives you Kai's Reward Gem.

Other players have reported getting the following message from Kai Mallan during the initial month of the quest:

Kai Mallan, Sho Enchanter wipes his brow as if he is sweating.
Kai Mallan, Sho Enchanter tells you, "Go now, and be assured that you have chosen the correct path. Damning Nuhmudira to her dark and twisted fate. But remember to return to this place to receive your reward for syph- punishing the witch for her transgression!"

The Callous Heart Entry
When you use the portal gem, you will be transported into the Callous Heart Entry area, an open room with Bright Silver Keys scattered on the floor. Pick one up for use inside the dungeon (you can pick up as many as you want). There are several hallways from this main room leading to a series of portals. The North and West passages both lead to The Callous Heart High Grounds Portal, restricted to Levels 45+. The East passage leads to The Callous Heart Left Wing - Levels 30+, and the South passage leads to the Right Wing - Levels 15+. The portals cannot be tied to, recalled or summoned.

The Callous Heart Right Wing - 15+
The Callous Heart Left Wing - 30+
The Callous Heart High Grounds - 45+

The Callous Heart Right Wing
The Right Wing, restricted to Levels 15+, is the easiest, but that's not saying it's easy! When you enter, you'll fall a short distance, taking a few points damage. The initial room has a Harnessed Scintilla (Level 48) and a Controlled Flamma (Level 48). They'll hit you with Lightning and Fire damage, as well as Lightning Bolt III and Flame Bolt III.

If you manage to make it past these two foes, you'll see a ramp on the opposite side of the room. Head down... into a room with about 10 more of them! Your goal is to reach the chest across the room. Use your Bright Silver Key on the chest for your reward: An Encrusted Bloodstone Jewel (worn on the neck) with the spell Essence Spike (increases maximum health by 20 points). The chest contains numerous Jewels, but you will only be able to pick up one.

The Callous Heart Left Wing
The Left Wing is restricted to Levels 30+. Again, you'll take a small bit of damage on a fall at the entry. This dungeon is full of Obedient Obsidian Golems and Controlled Frosts (Level 51). The reward in the chest at the end is also An Encrusted Bloodstone Jewel, but the spell is Essence Sluice (increases max health by 25 points).

The Callous Heart High Grounds
The most dangerous dungeon is the High Grounds, restricted to Levels 45+. The inside is full of Bound Crystal Golems (Level 200) and Bound Coral Golems (Level 341), all on a very quick respawn. These creatures are just like their unbound compatriots, but do not drop loot (although they're 30K xp a pop!). After a short fall on entry, you'll be greeted by about a dozen of them. A small walk-way leads down into another pillared room, but there's no safety there, only another large group of them!

Head up another ramp and bear NW to find the chest. Be careful not to get trapped against a wall; if you do, you're a goner. Large groups have been known to be wiped out completely in this dungeon. Prepare for massive Bludgeoning damage! The chest at the end contains An Encrusted Bloodstone Jewel with the spell Essence Glutton (increases max health by 30 points).

It is possible to solo these dungeons by using Impen, heavy Banes and Protections, and boosting your health by any means possible (Elysa's Favor, Endurance, Health Elixirs, etc.) then running through to the end (shields recommended). Consider turning down your graphics to reduce lag.

Note: if you log out in the dungeon, you will be at the lifestone when you log back in.

The Encrusted Bloodstone Jewels are no-drop, no-give. The spells may not be layered with Life Giver from Elysa's Favor.

The Callous Heart: Main / Right Wing / Left Wing / High Grounds

Special thanks to Winter Oakford of SC, Sup Mang of HG, Sucamarto of LC, Constantine of SC, Eve Lord of MT, Soul Archmage of LC, Menephta, Gisela of SC, Georgekg of LC, Rastla of FF, Di-Jin of SC, Peregrin the Hunter of HG, Chaotic Wind of LC, Spideysense of HG, Cain Son of Adam - SC.